Terms & Conditions

Room Rate

Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling.

Guarantee Policy

All reservations require a valid credit card for Booking. First night accommodation rate will be charged upon booking. You will be requested to present your valid credit card and ID on check-in at the Hostel for verification. No charges will be applied until your departure.

Payment at Hostel with credit card attracts a 2% surcharge.

Cancellation & No show Policy

Cancellation required before a day of arrival to avoid one night’s accommodation fee. No cancellation charge will be incurred where a cancellation is received prior to 6pm local time a day before the day of arrival. In the event of a “No Show” a cancellation charge equal to one night’s accommodation will be charged to the credit card on file. Standard policy applies unless otherwise stated.

Room rate offered is in New Zealand dollars and includes GST (Good & Services tax) of 15%. This is subject to change without prior notice as per New Zealand government ruling.

Children Policy

Children up to 5 years old sharing a room with an adult and not requiring an extra bed will be accommodated free of charge. In any circumstances where a rollaway bed is required the extra person charge will apply. Children are still included in the maximum occupancy of a room. Cots are available on request, free of charge.

Check in & Check out times

Check in time is 2.00pm. Guests arriving prior to this time may on occasion be provided with rooms when they arrive, but only by pre-arrangement. Guaranteed access to rooms prior to 2.00pm can only be provided if the reservation includes the prior night. Check out time is 10.00am. Later check out, may on occasion be possible, but only by pre-arrangement with our reception.

Maps and Images

Maps and images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.

Destination shots may have been supplied to Kiwi Airport Backpackers by third parties and Kiwi Airport Backpackers does not guarantee the accuracy of any destination shots.

Photos are indicative only.

Travel Insurance

Kiwi Airport Backpackers strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Gift Cards

Kiwi Airport Backpackers Gift Cards may only be used to pay for the accommodation portion of a booking and may not be used for non-accommodation items such as restaurants, car parking, transfers, laundry, telephone, spa services, tours or taxes not included in accommodation rates.

Kiwi Airport Backpackers Gift Cards are not refundable or redeemable for cash.

Kiwi Airport Backpackers Gift Cards are valid for 12 months from the date of issue or, if date specific – the date that is indicated on the gift card.

Additional values cannot be added to an existing Kiwi Airport Backpackers Gift Card; however, additional Kiwi Airport Backpackers Gift Cards can be purchased.

A 2% surcharge will apply if Kiwi Airport Backpackers Gift Cards are purchased using a credit or debit card.

Kiwi Airport Backpackers Gift Cards are to be treated like cash and if they are defaced, mutilated, altered, lost or stolen they will not be replaced, refunded or redeemed.

Kiwi Airport Backpackers does not accept any responsibility for lost or stolen Kiwi Airport Backpackers Gift Cards. Bookings to be fully or partially paid for using the Kiwi Airport Backpackers Gift Card must be made by calling the relevant New Zealand Participating Property directly; and bookings cannot be made by calling Kiwi Airport Backpackers Central Reservations.

Unaccompanied Minors

All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest. No children under the age of 14 can be left alone or unattended on our property under New Zealand Law. Parental guardians will be responsible for administrating this. If guests need baby-sitting services, VR Hotels can arrange this service at a fee to the guest. Please contact the participating Hostel directly to arrange.

If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Kiwi Airport Backpackers may immediately cancel the guest’s booking and the full booking amount will be forfeited to Kiwi Airport Backpackers  under this clause.

Third Party Products and Services

Kiwi Airport Backpackers sometimes includes third party products or services in special packages and Kiwi Airport Backpackers is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.

All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

Kiwi Airport Backpackers does not warrant the accuracy of any information, statements or representations made by third parties

Kiwi Airport Backpackers is not liable for any act, omission, default or negligence of any third party provider.

Release and Indemnity

To the extent permitted by the law, you agree to release and hold harmless, Kiwi Airport Backpackers and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Participating Property even if caused or contributed to by Kiwi Airport Backpacker’s negligence, breach of duty or otherwise.

You agree to indemnify Kiwi Airport Backpackers and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) incurred or suffered by Kiwi Airport Backpackers or its current or formers officers, employees or agents arising out of, caused by, attributable to or resulting from your booking or stay at the relevant Participating Property except to the extent caused or contributed to by Kiwi Airport Backpacker’s or its current or former officer’s, employee’s or agent’s negligence.

Events Beyond Control

Kiwi Airport Backpackers is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

All travel documents, observance of laws and government regulations are your responsibility.

Use of Information

You consent and authorise Kiwi Airport Backpackers and the relevant Participating Property to collect, use and disclose your personal information for the purposes of administering you’re booking and providing you with any services associated with your booking.

You consent to information which you have provided to Kiwi Airport Backpackers or the relevant Participating Property as part of your booking being used by Kiwi Airport Backpackers, the relevant Participating Property or any of their related bodies corporate for the purpose of informing you about offers and promotions which relate Kiwi Airport Backpackers, Kiwi Airport Backpacker’s related bodies corporate or Participating Properties.

Kiwi Airport Backpackers will not provide or disclose any information you have provided to Kiwi Airport Backpackers or the relevant Participating Property to any person other than a related body corporate without your prior written consent.

Upon request by you and to the extent permitted or required by law, Kiwi Airport Backpackers will provide you with access to and/or the ability to correct your personal information however only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.

Please note that by providing your email address you are subscribing to our Monthly Specials Newsletter. If you wish to opt out, please contact the Hostel directly or email our Marketing Department.

General

The Terms and Conditions are governed by and will be construed in accordance with the laws of New Zealand.

If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.